Privacy Policy Privacy Policy Last Updated: 5 October 2025 EConnect Solutions Private Limited (“E-Connect”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your data when you download, access, or use our mobile application, website, and related services (collectively referred to as the “Services”). By downloading, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with this Policy. If you do not agree, please do not use our Services. Where required by law, we will obtain your explicit consent before collecting or processing certain categories of data (e.g., location, contacts, or sensitive personal data). 1. Information We Collect We collect different types of information from and about you, depending on how you interact with our Services: (a) Personal Information This refers to information that identifies you as an individual. Examples include: Full name, gender, date of birth, nationality Email address, phone number, postal address Login credentials (username, password) Profile information (bio, profile photo, website links) Payment and billing details (for transactions, though actual card/banking data is processed by secure third-party gateways) (b) Sensitive Personal Data (collected only with explicit consent) Location data (precise GPS coordinates or IP-based location) Contact book or address book information (if you choose to use features that connect with your contacts) Photographs, audio, or video files stored on your device (if you grant access for specific services) (c) Usage Information Search terms entered, pages or features accessed Ads or promotions clicked Time spent within the App Interaction history, error reports, and crash logs (d) Device & Technical Information IP address, browser type, operating system Device identifiers (IMEI, Android Advertising ID, Apple IDFA, or manufacturer-assigned device IDs) Mobile network information, connection type, language, and time zone Application version and update history (e) Cookies & Tracking Information We use cookies and similar technologies to: Remember your preferences Improve user experience Measure usage patterns and analytics Deliver targeted advertisements You can manage cookies through your browser settings; however, disabling cookies may limit certain features of the Services. (f) Information from Third-Party Services If you sign in using third-party accounts (Google, Facebook, Apple ID), we may receive information (such as your profile name, photo, and email address) based on the permissions you grant. 2. How We Collect Information Directly from you: When you register, create an account, complete forms, participate in surveys, or contact customer support. Automatically: Through cookies, device identifiers, usage logs, and similar tracking tools during your use of the Services. From third parties: Marketing partners, analytics providers, affiliates, and publicly available sources. 3. How We Use Your Information We use the information collected for a variety of purposes, including but not limited to: (a) Core Service Delivery To provide and operate the Services you request To process and complete your transactions To enable features such as search, recommendations, and account settings To allow participation in interactive features, promotions, contests, or surveys (b) Customer Support & Communication Responding to your queries, complaints, and requests Sending service-related notifications, including changes to policies, terms, or features Facilitating communication between you and other users (if applicable) (c) Security & Compliance Detecting and preventing fraud, unauthorized access, and abuse Enforcing our Terms of Service Complying with legal obligations and responding to lawful requests (d) Personalization & Marketing Customizing the Services, content, and advertisements according to your preferences Recommending offers, deals, and features you may find useful Sending promotional messages, updates, and targeted advertisements (with opt-out options available) (e) Research & Development Conducting analytics, user studies, and service improvement programs Using de-identified or aggregated data to enhance performance and develop new features 4. Information Sharing & Disclosure We do not sell your personal information. We may share it only under the following circumstances: With Affiliates & Subsidiaries: To enable cross-platform services, joint offerings, and consolidated customer support. With Service Providers & Partners: For payment processing, cloud hosting, analytics, advertising, customer support, or recruitment. For Legal Reasons: To comply with court orders, law enforcement requests, regulatory requirements, or to protect the safety of users. Business Transactions: In the event of a merger, acquisition, sale of assets, or restructuring, your information may be transferred to the successor entity. With Your Consent: For specific purposes where you provide explicit approval. 5. International Data Transfers Your information may be transferred to and stored in countries outside India. In such cases, we implement safeguards (such as standard contractual clauses or equivalent measures) to ensure compliance with applicable data protection laws. 6. Security of Your Information We do not sell your personal information. We may share it only under the following circumstances: Encryption during data transmission (SSL/TLS) Restricted access controls and authentication protocols PCI-DSS compliant payment processing (handled by third-party gateways) While we take reasonable precautions, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security and disclaim liability for breaches beyond our reasonable control. 7. Data Retention We retain personal information only as long as necessary for: Providing Services Complying with legal, regulatory, or tax requirements Resolving disputes and enforcing agreements Once data is no longer required, we securely delete or anonymize it. 8. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Please visit this page periodically to review the most current version of our Privacy Policy. Your continued use of the Services after such updates constitutes acceptance of the revised Policy. 9. Jurisdiction This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Udaipur (Raj), India.