CONNCT Customer Complaint & Support System targeting All Enterprises Get In Touch Meet CONNCT – the Omni-channel Customer Support System for All Enterprises Centralized Customer support & Service delivery Platform for Complaints complaint Against Service Suggestions Verification Redressal Feedbacks Implementation with IntegrityPioneering Efficient Citizen Governance With your Spear headed Citizen Service Support System A complete Customer Support & Service Delivery System for resolving Citizen Complaints, Grievance against Services, Feedback, Suggestions. Designed and Developed the most comprehensive CRM solution targeting all the Enterprises routing Small, Medium to Large Businesses. Assistance of Customers with better Intel and boost customer satisfaction. Workflow Automation for assignment, transfer, escalation and verification. Social Media Aggregation to get the public heartbeat AI Empowered Priority Management, Redundancy Reduction, Effort Optimization & Troll Elimination Ease of Mobility to your field workforce Inbound & Outbound Integrated Call Centre Solution. CONNCT aims at providing exceptional Support to our Customers and deliver Stellar Customer Experiences. Multi-Channel Ticketing software Effective Customer Engagement Automated Ticket Routing Rules & Workflow AI Automation Powerful Built-In CRM Split & Merge Tickets Reporting & Analytics Self Service FAQs Integrations Leading to Good Governance CONNCT Salient Features Transparent and Easy Accessibility of Citizens saves time & lower costs. AI automation & workflows enhance productivity. Assist customers with better Intel and boost Customer satisfaction. Provide Support across channels. Citizens ArenaStreamlining Citizen Handling with Ease Serve Citizen with quick & knowledgeable responses. Provide Easy, Accessible and Transparent interaction to your Citizen to wrestle & solve their queries. Anytime, Anywhere Multichannel Capability Status Update by SMS, E-Mail Easy Grievance Tracking Dedicate Login & Workspace Auto Escalation Outbound Call for Verification Feedback & Suggestions Multi-Lingual Respond Faster, Respond Better Centric Approach for Complaint Tracking, Prioritizing and Resolving tickets Measure, Monitor Performance Metrics and Insights to ticket trends and patterns. Collaborative and Quick Resolution Priority Management Automated Assignment , Notification Collaborative Workspace Proof of Disposal Onsite / Field Accessibility Real Time Pendency Monitoring Granular Role Management Multiple , User Profile WidgetConfiguration Department Transfer Address Book Workforce HighlightsCollaborative Workforces with Systematic Approach Providing a common platform to connect Citizens with Workforces to collaborate and resolve tickets faster. Systematic work planning, boosting Effortless Teamwork by prioritizing and utilizing the resource. Connecting MultichannelCollect Grievances from multi channels and segregate them in one place CONNCT lets you tackle queries from wider audience. It supports combining incoming requests from multi channels into a single repository. Email Telephone Newspaper / Print media Social Media Web Form Call Centre Customized Reporting Geographical Analysis Departmental Analysis Timeline wise Analysis Subject wise Analysis User wise Reporting Analysing PerformanceMeasure the quality by Intelligent Dashboards and Reporting Real Time constant monitoring and reporting are critical for building a coherent customer grievance management system. These features can generate and schedule custom reports and dashboards for deeper analysis and well-informed decision-making. Count on experience, not just technical expertise When choosing your partner for Digital Transformation, it is important that you are partnering with a company with perfect combinations of industry experience, technical expertise and implementation capability. Those who have partnered with us, writing their own success stories. Write your own. It is three step process Take a Demonstration, See existing features and workflow. Learn from the experience of your peer organizations Analyze what is required and what is not, How much configuration is required, and what need to be customized Choose among ROI models- SAAS, On-Premise, Managed Services or transactional Request Demo Our Customers State Owned Enterprise where Citizen CONNCT is catering their business