Connct-product

CONNCT

Customer Complaint & Support System targeting All Enterprises

Recruitments

End to End Recruitments Life Cycle Management From Applications, Centre Allocation, Roll Number Generation, Admit Card Generation, Result Publishing

Scholarships

Scholarship Application with complete selection & shortlisting process

College & University
Admissions

Online application, Shortlisting & Merit Generation, Fees Collection

Grants & Beneficiary
Scheme

End to end allocation process from application to shortlisting for grants, schemes and more
Implementation with Integrity

Pioneering Efficient Citizen Governance

With your Spear headed Citizen Service Support System
  • A complete Customer Support & Service Delivery System for resolving Citizen Complaints, Grievance against Services, Feedback, Suggestions.
  • Designed and Developed the most comprehensive CRM solution targeting all the Enterprises routing Small, Medium to Large Businesses.
  • Assistance of Customers with better Intel and boost customer satisfaction.
  • Workflow Automation for assignment, transfer, escalation and verification.
  • Social Media Aggregation to get the public heartbeat
  • AI Empowered Priority Management, Redundancy Reduction, Effort Optimization & Troll Elimination
  • Ease of Mobility to your field workforce
  • Inbound & Outbound Integrated Call Centre Solution.
Read More
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Expert Peoples

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First Growing Process

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Creative Ideas

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Meet CONNCT – the Omni-channel Customer Support System for All Enterprises

Centralized Customer support & Service delivery Platform for

Leading to Good Governance

CONNCT Salient Features

Transparent and Easy Accessibility of Citizens saves time & lower costs. AI automation & workflows enhance productivity. Assist customers with better Intel and boost Customer satisfaction. Provide Support across channels.
  • Multi-Channel Ticketing software
  • Effective Customer Engagement
  • Automated Ticket Routing
  • Rules & Workflow AI Automation
  • Powerful Built-In CRM
  • Split & Merge Tickets
  • Reporting & Analytics
  • Self Service FAQs
  • Integrations
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Citizens Arena

Streamlining Citizen Handling with Ease

Serve Citizen with quick & knowledgeable responses. Provide Easy, Accessible and Transparent interaction to your Citizen to wrestle & solve their queries.
  • Anytime, Anywhere
  • Multichannel Capability
  • Status Update by SMS, E-Mail
  • Easy Grievance Tracking
  • Dedicate Login & Workspace
  • Auto Escalation
  • Outbound Call for Verification
  • Feedback & Suggestions
  • Multi-Lingual
Workforce Highlights

Collaborative Workforces with Systematic Approach

Providing a common platform to connect Citizens with Workforces to collaborate and resolve tickets faster. Systematic work planning, boosting Effortless Teamwork by prioritizing and utilizing the resource.
  • Collaborative and Quick Resolution
  • Priority Management
  • Automated Assignment , Notification
  • Collaborative Workspace
  • Proof of Disposal
  • Onsite / Field Accessibility
  • Real Time Pendency Monitoring
  • Granular Role Management
  • Multiple , User Profile
  • Widget Configuration
  • Department Transfer
  • Address Book
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Connecting Multichannel

Collect Grievances from multi channels and segregate them in one place

CONNCT lets you tackle queries from wider audience. It supports combining incoming requests from multi channels into a single repository.
  • Email
  • Telephone
  • Newspaper / Print media
  • Social Media
  • Web Form
  • Call Centre
Analysing Performance

Measure the quality by Intelligent Dashboards and Reporting

Real Time constant monitoring and reporting are critical for building a coherent customer grievance management system. These features can generate and schedule custom reports and dashboards for deeper analysis and well-informed decision-making.
  • Customized Reporting
  • Geographical Analysis
  • Departmental Analysis
  • Timeline wise Analysis
  • Subject wise Analysis
  • User wise Reporting
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Count on experience, not just technical expertise

When choosing your partner for Digital Transformation, it is important that you are partnering with a company with perfect combinations of industry experience, technical expertise and implementation capability. Those who have partnered with us, writing their own success stories.
Write your own. It is three step process
Take a Demonstration, See existing features and workflow. Learn from the experience of your peer organizations
Analyze what is required and what is not, How much configuration is required, and what need to be customized
Choose among ROI models- SAAS, On-Premise, Managed Services or transactional
Schedule a demo
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Projects Done
Our Customers

State Owned Enterprise where Citizen CONNCT
is catering their business

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