citizen-connect

Citizen Service Delivery & Support for State Owned
Enterprises & Govt Departments

Cloud Enabled Call Centre

Scalable & Flexible Call Centre with Remote or Onsite Agent Management,fully integrated with complete ticket resolution workflow

Multi-Channel Citizen Interface

Call Centre, Web App, Mobile App, SMS or Email, integrated interface to address citizen

Intelligent & Automatic Allocation

Fully Configurable automatic allocation for ticket based on subject, department and priority

Collaborative Workflow

Work together and collaborate. Monitor and comment on your subordinate’s activity, among other things.
Highlights

Enabling Citizen Governance

With A Cutting Edge Citizen Service Support System
  • Complete Solution for resolving your Citizen Complaints, Grievances Service Support Request, Feedback or Community Relief Request
  • Deploy for Single Entity or Multiple Entities across District Administrations, Government Departments, State Owned Enterprises and State Administration for a single entity or multiple entities
  • Ease of mobility for your field workforce
  • Inbound & outbound call centre integration
  • Integration of G2G Services such as Single Sign On, GIS, e-Vault, PG Portal
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Scalable & Flexible

Implement state wide multi-department model or only for individual department

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Standalone or Integrated

Deploy as stand alone application or integrate it with your existing application

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SaaS or Self Hosted

a Service model or alternatively host on your infrastructure

Highlights

Not just a Call Centre Solution, but a comprehensive Citizen Service Support Solutions

Connecting Citizens

Multi Channel Citizen Interface, Transparent & Easy

Easy accessibility of Citizen CONNCT saves your time and efforts, eliminating eliminates redundant and unnecessary escalations
  • Complaints registered via Call Centre, Mobile App, Web App, Email and SMS
  • Receive Notification on SMS & E-Mail Notifications
  • Receive Status updates via Call Centre, Mobile App, Web App and SMS.
  • Provision to facilitate a public representative to file a complaint on behalf of a citizen or community grievance
Empowering Workforce

Flexible & Configurable Collaborative Workflow

Citizen CONNCT assists you to provide a faster resolution. With minimal intervention and no time wasted, the moderator ensures that no request within the system goes unassigned
  • Registration and Auto Assignment
  • Moderation for missing information & conflict Resolutions
  • Configuration Base Forwarding in the Hierarchy
  • Better Collaboration with Commenting
  • Assignment Notification by SMS
  • Ease of Mobility for the Field workforce
En-route to Good Governance

Everything you need to prioritize and utilize your resources

Citizen CONNCT prioritizes citizen service monitoring. It collects, organizes and prioritizes requests under a single tab, to help agents in responding to all of them.
  • Pendency Based Auto Escalation
  • Source & Subject Based Configuration & Prioritization, for the number of days / hours
  • Top Down & Direct Assignment to Expedite
  • Priority Monitoring
  • Group Complaints, Common Complaints
  • Re-Opening based escalation
Analyzing Performance

Monitor and Improve with AI Powered Dashboard & Reports

Citizen CONNCT generates scheduled custom reports and dashboards for deeper analysis and well-informed decision-making
  • Actionable Dashboard to monitor the systems performance and take action
  • Verification & Realty Check with outbound call
  • Feedback and Suggestions

Count on experience, not just technical expertise

With state wide implementation in the state of Rajasthan, more than 54,000 Govt Employees across 70 departments and 31 districts participated in Good Governance
Those who have partnered with us, are writing their own success stories
Take a Demonstration, See existing features and workflow. Learn from the experience of your peer organizations
Analyze what is required and what is not, How much configuration is required, and what need to be customized
Choose among ROI models- SAAS, On-Premise, Managed Services or transactional
Schedule a demo
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Organization
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User Base
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Citizens
Our Customers

State Owned Enterprise where Citizen CONNCT
is catering their business

DoIT&C GOVT. Of
Rajasthan

Zila Parishad,
Pali

Zila Parishad,
SRI Ganganagar

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