Citizen CONNCT Citizen Service Support System for State, District and Department Administration Get In Touch Citizen CONNT – A One Stop Solution for Government & Citizen Centralized Citizen Service Platform for Complaints Grievance Against Service Suggestions Feedbacks Community Relief Achieving Good GovernanceEnabling Citizen Governance With your Cutting Edge Citizen Service Support System End to End Solution for resolving your Citizen Complaints, Grievances against Services, Feedback, Community Relief Request. One to One, One to Many, Many to One, Many to Many model for deploying across and for District Administrations, Government Departments, State Owned Enterprises and State Administration Workflow Automation for assignment, transfer, escalation and verification. Social Media Aggregation to get the public heartbeat AI Empowered Priority Management, Redundancy Reduction, Effort Optimization & Troll Elimination Ease of Mobility to your field workforce Inbound & Outbound Integrated Call Centre Solution Integration G2G Services such as Single Sign On, GIS, e-Vault, PG Portal. Citizen CONNCT drives effective decision making and High Load Handling capacity of approximately 3,00,000 applications per day, 10,000 applications per hour and more than 20,000 simultaneous hits. Anytime, Anywhere Multichannel Capability Public Representative Easy Grievance Tracking Community Grievance Auto Escalation Outbound Call for Verification Feedback & Suggestions SendReminder Connecting CitizensTransparent & Easy Accessibility Easy accessibility of Citizen CONNCT saves your time and efforts. It helps you to reach govt. Department, Bureaus, Corporations, Institutes, Trusts and Authorities in a simple way. It gives a streamlined approach and constant monitoring to ensure faster resolutions of your grievance. Empowering Your WorkforceWith the power of modern technology expanding the experience of empowering Citizen CONNCT helps you to provide faster resolution. with minimal intervention and no time wasted, moderator ensures that no ID within the system goes unassigned. Auto Assignment Moderation is for conflict Resolutions Proof of Disposal Granular Role Management User Profile is used for transfer Assignment Notification by SMS Collaborative Workspace Multiple Profile Project Management Efficient Disposal of Grievances built a strong Government to Citizen bond and brings Good Governance. Pareto’s principle of 80/20 is no exception when you are managing a public services. Always deliver more than expected. A Platform that facilitates cross functional collaboration, advanced reporting functionality, integrations and customizations. Source & Subject Based Prioritization Top Down & Direct Assignment to Expedite Priority Monitoring Group Complaints, Common Complaints Moderation & Updating Verification & Realty Check En-route to Good GovernanceEvery thing you need to prioritize and utilize your resource Citizen CONNCT offers priority monitoring of citizen services. It collects, organize and prioritize the requests under one tab, to help agents respond to all of them. Analyzing PerformanceMonitor and Improve with AI Powered Dashboard & Reports Citizen CONNCT generates schedule custom reports and dashboards for deeper analysis and well-informed decision-making. Enterprise Application Development Managed Software Application as Service (M-SAAS) On-Premise E-Governance Solutions Digital Transformation System Integration Projects IT Out Sourcing Services Count on experience, not just technical expertise When choosing your partner for Digital Transformation, it is important that you are partnering with a company with perfect combinations of industry experience, technical expertise and implementation capability. Those who have partnered with us, writing their own success stories. Write your own. It is three step process Take a Demonstration, See existing features and workflow. Learn from the experience of your peer organizations Analyze what is required and what is not, How much configuration is required, and what need to be customized Choose among ROI models- SAAS, On-Premise, Managed Services or transactional Request Demo Our Customers State Owned Enterprise where Citizen CONNCT is catering their business DoIT&C GOVT. Of Rajasthan Zila Parishad, Pali Zila Parishad, SRI Ganganagar